Cynigia Deal Direct Financial Solutions wasanaeth di-rwymedigaeth am ddim sy'n grymuso pobl i ddod o hyd i'r cynhyrchion ail-forgais ac amddiffyn gorau ar gyfer eu hamgylchiadau personol.

Mae Deal Direct yn gweithredu canolfan alwadau brysur sy'n ymdrin â channoedd o alwadau i mewn ac allan bob dydd. Yr oeddent yn cael trafferth gyda'u system ffôn etifeddol gan na allai fodloni gofynion cynyddol eu busnes. Aethant atom i'w helpu i weithredu ateb newydd, diogel a graddedig a fyddai'n gwneud y gorau o'u profiad cwsmeriaid drwy:

• Improved call routing
• Handle missed calls via voicemail functionality, with notifications
• Reduce their call centre telephony operational costs
• Improve their reporting capability

We proposed an Amazon Connect solution deployed using our bespoke ‘Amazon Connect Quick Start’ offer.

Our Amazon Connect delivery provided Deal Direct with:

• Intelligent IVR call routing that is easily configurable ensuring adaptability to changing demands
• An improved customer journey with intelligent IVR navigation
• Voicemail and Call Recording functionality
• Separate security profiles restricting access to Amazon Connect functionality
• Intuitive graphical contact flow builder
• Improved reporting
• High quality audio
• The ability to make changes in minutes

Mae ein gweithrediad Amazon Connect wedi arwain at:

• Improved customer experience with intelligent call routing
• Improvements in KPI performance and management reporting
• Telephony cost reduction
• The ability to scale, adapt and update real time to meet changing business demands