Astudiaethau Achos

Gweld sut rydym wedi defnyddio'r technolegau gorau sydd ar gael i helpu ein cwsmeriaid i lwyddo.

Cipolygon

Mwy am y technolegau, yr atebion, y tueddiadau a'r gweledigaethau diweddaraf ar gyfer y dyfodol

Agentforce, Amazon Connect, AWS, Salesforce, Service Cloud Voice, Transport

Improving Customer Self-Serve Offerings with Amazon Connect and Agentforce

Darllen mwy

Agentforce, Salesforce

AI Summarisation

Improving Call Wrap Up with Agentic AI

Darllen mwy

Agentforce, Salesforce, Transport

Passenger Travel Helper

Helping Northern Trains reduce wait times and improve passenger experience with intelligent, always-on digital support

Darllen mwy

Agentforce, Salesforce

Complaints Triage

Automatic Complaint Summarisation and Triage with Agentforce

Darllen mwy

Amazon Connect, AWS, Not for Profit, Social Housing

Improved Call Handling With Amazon Connect

A new cloud-based solution to replace their aging telephony platform

Darllen mwy

Amazon Connect, AWS, Salesforce, Salesforce Service Cloud Voice, Social Housing

Intelligent Telephony with Service Cloud Voice (SCV) Bring Your Own Amazon (BYOA)

Modernising the customer experience in social housing

Darllen mwy

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