Deal Direct Financial Solutions offer a free, no-obligation service that empowers people to find the best re-mortgage and protection products for their personal circumstances.
Deal Direct operate a busy call-centre that handles hundreds of inbound and outbound calls every day. They were struggling with their legacy phone system as it could not meet the growing demands of their business. They approached us to help them implement a new, secure, and scalable solution that would optimise their customer experience by:
– Improved call routing
– Handle missed calls via voicemail functionality, with notifications
– Reduce their call centre telephony operational costs
– Improve their reporting capability