We proposed an Amazon Connect solution deployed using our bespoke ‘Amazon Connect Quick Start’ offer.
Our Amazon Connect delivery provided Deal Direct with:
• Intelligent IVR call routing that is easily configurable ensuring adaptability to changing demands
• An improved customer journey with intelligent IVR navigation
• Voicemail and Call Recording functionality
• Separate security profiles restricting access to Amazon Connect functionality
• Intuitive graphical contact flow builder
• Improved reporting
• High quality audio
• The ability to make changes in minutes