Voice 21 is a national charity that helps teachers and schools to provide oracy education – the ability to articulate ideas, develop understanding and engage with others through spoken language.
Voice 21 were changing the way they worked with teachers and schools, so they needed to restructure their Salesforce architecture and processes to support these changes.
Voice 21 also needed to track the engagement levels of organisations and individuals in order to highlight areas where engagement of existing schools could be improved.