Brooke is an animal charity that believes animal suffering is preventable and that good animal welfare protects human livelihoods. In operation since 1934, their vision is of a world in which working horses, donkeys and mules are free from suffering.

Brooke operate in many countries across the globe including Nicaragua, Ethiopia, Pakistan, India, Senegal and Kenya and it had become increasingly difficult for them to provide localised desktop support.

Providing software patches and upgrades across their IT estate was difficult and time-consuming. Sending IT staff out to the regional offices was a costly exercise and the total cost of ownership of their IT took up an unacceptably high percentage of their turnover.

Faced with these challenges, Brooke turned to us to advise on the best approach to solving this problem.

At our first meeting, Brooke described the main drivers behind the project and reiterated the need for a solution that could easily be deployed across their different regional offices. They were also keen to understand the projected cost model to support a much wider rollout.

Following this meeting, a set of critical success factors were defined for the project which included providing a cost effective, resilient, performant and secure platform.

After analysis of the requirements, a solution was recommended to use the Amazon Web Services (AWS) platform.

AWS has enabled Brooke to lower their IT support and maintenance costs significantly and in turn this allows them to make better use of their charitable donations. A uniform desktop experience across offices has increased productivity.

The best possible user experience has been achieved by using a low latency connection. The solution is also easy to scale to meet changing usage patterns.

A series of automation scripts have been provided which allow new environments to be provisioned quickly and easily in different geographic regions and reduce the cost of failure.