Acheminement intelligent des appels avec Amazon Connect et Amazon Lex

Notre client est une société de services financiers de premier plan qui fournit des conseils et des orientations aux particuliers et aux entreprises.

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Automated meter reads with Amazon Connect

“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…

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Amélioration de l'expérience client grâce à Amazon Connect

“The solution has resulted in a cost reduction from our original platform and is much easier to maintain.

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Intelligent call routing with Service Cloud Voice (SCV)

“We worked really well with Alscient. They were clearly knowledgeable about the solution and were very responsive to our asks.

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Predictive analysis and data visualisation

Standard Wool is a long-established wool retailer working in a relatively low-tech and low-margin industry.

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COVID-19 Pilote de bureau à distance

“From the start of our AWS journey Alscient have consistently provided a high level of service, from the initial…

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