Intelligent call routing with Amazon Connect and Amazon Lex

Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.

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Automated meter reads with Amazon Connect

“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…

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Improved customer experience with Amazon Connect

“The solution has resulted in a cost reduction from our original platform and is much easier to maintain.

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Intelligent call routing with Service Cloud Voice (SCV)

“We worked really well with Alscient. They were clearly knowledgeable about the solution and were very responsive to our asks.

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Predictive analysis and data visualisation

Standard Wool is a long-established wool retailer working in a relatively low-tech and low-margin industry.

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COVID-19 Remote Desktop Pilot

“From the start of our AWS journey Alscient have consistently provided a high level of service, from the initial…

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