Études de cas

Découvrez comment nous avons utilisé les meilleures technologies disponibles pour aider nos clients à réussir.

Perspectives

En savoir plus sur les dernières technologies, solutions, tendances et visions de l'avenir

Service client omni-canal avec Service Cloud

“Alscient clearly understood our requirements and demonstrated great knowledge of Salesforce.

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Omni Channel multilingue avec Service Cloud Voice

Hunkemöller, one of the largest lingerie brands and omni-channel retailers in Europe with over 900 stores…

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Intelligent call routing with Service Cloud Voice (SCV)

“We worked really well with Alscient. They were clearly knowledgeable about the solution and were very responsive to our asks.

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Integrated telephony with Service Cloud Voice (SCV)

Sofa Company is an online retailer of furniture. They pride themselves on providing a great customer service and as such…

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Predictive analysis and data visualisation

Standard Wool is a long-established wool retailer working in a relatively low-tech and low-margin industry.

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COVID-19 Pilote de bureau à distance

“From the start of our AWS journey Alscient have consistently provided a high level of service, from the initial…

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