Case Studies
See how we’ve used the best technologies available to help our customers achieve success.
Insights
More on the latest technologies, solutions, trends and visions for the future
Omni Channel Customer Service with Service Cloud
“Alscient clearly understood our requirements and demonstrated great knowledge of Salesforce.
Multi-Language Omni Channel with Service Cloud Voice
Hunkemöller, one of the largest lingerie brands and omni-channel retailers in Europe with over 900 stores…
Intelligent call routing with Service Cloud Voice (SCV)
“We worked really well with Alscient. They were clearly knowledgeable about the solution and were very responsive to our asks.
Integrated telephony with Service Cloud Voice (SCV)
Sofa Company is an online retailer of furniture. They pride themselves on providing a great customer service and as such…
Predictive analysis and data visualisation
Standard Wool is a long-established wool retailer working in a relatively low-tech and low-margin industry.
COVID-19 Remote Desktop Pilot
“From the start of our AWS journey Alscient have consistently provided a high level of service, from the initial…
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