Case Studies
See how we’ve used the best technologies available to help our customers achieve success.
Insights
More on the latest technologies, solutions, trends and visions for the future
Integrated CTI into CRM
We were very impressed by the low total cost of ownership of the Amazon Connect solution and the…
Conversational AI with Amazon Connect
Our client is a top five major utilities provider, who provide gas and electrical services to the domestic…
Intelligent call routing with Amazon Connect and Amazon Lex
Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.
Automated meter reads with Amazon Connect
“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…
Omni Channel Customer Service with Service Cloud (SCV)
Vico Homes was established in 2005 and is one of the UK’s largest social housing providers, with over 32,000 homes…
Improved customer experience with Amazon Connect
“The solution has resulted in a cost reduction from our original platform and is much easier to maintain.
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