Case Studies
See how we’ve used the best technologies available to help our customers achieve success.
Insights
More on the latest technologies, solutions, trends and visions for the future
Omni Channel Customer Service with Service Cloud Voice
Implementing Amazon Connect integrated to Salesforce through Service Cloud Voice for a Dutch parcel provider.
Seamless integration with AWS transfer service
In the context of information architecture, information is separate from both knowledge and data, and lies nebulously between them.
Integrated CTI into CRM
We were very impressed by the low total cost of ownership of the Amazon Connect solution and the…
Conversational AI with Amazon Connect
Our client is a top five major utilities provider, who provide gas and electrical services to the domestic…
Intelligent call routing with Amazon Connect and Amazon Lex
Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.
Automated meter reads with Amazon Connect
“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…
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