Intelligent call routing with Amazon Connect and Amazon Lex

Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.

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Automated meter reads with Amazon Connect

“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…

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Omni Channel Customer Service with Service Cloud (SCV)

Vico Homes was established in 2005 and is one of the UK’s largest social housing providers, with over 32,000 homes…

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Improved customer experience with Amazon Connect

“The solution has resulted in a cost reduction from our original platform and is much easier to maintain.

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Omni Channel Customer Service with Service Cloud

“Alscient clearly understood our requirements and demonstrated great knowledge of Salesforce.

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Multi-Language Omni Channel with Service Cloud Voice

Hunkemöller, one of the largest lingerie brands and omni-channel retailers in Europe with over 900 stores…

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