Omni Channel Customer Service with Service Cloud Voice
Implementing Amazon Connect integrated to Salesforce through Service Cloud Voice for a Dutch parcel provider.
Seamless integration with AWS transfer service
In the context of information architecture, information is separate from both knowledge and data, and lies nebulously between them.
Conversational AI with Amazon Connect
Our client is a top five major utilities provider, who provide gas and electrical services to the domestic…
Intelligent call routing with Amazon Connect and Amazon Lex
Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.
Automated meter reads with Amazon Connect
“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…
Omni Channel Customer Service with Service Cloud (SCV)
Vico Homes was established in 2005 and is one of the UK’s largest social housing providers, with over 32,000 homes…
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