Omni Channel Customer Service with Service Cloud Voice

Implementing Amazon Connect integrated to Salesforce through Service Cloud Voice for a Dutch parcel provider.

Read more

Seamless integration with AWS transfer service

In the context of information architecture, information is separate from both knowledge and data, and lies nebulously between them.

Read more

Conversational AI with Amazon Connect

Our client is a top five major utilities provider, who provide gas and electrical services to the domestic…

Read more

Intelligent call routing with Amazon Connect and Amazon Lex

Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.

Read more

Automated meter reads with Amazon Connect

“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…

Read more

Omni Channel Customer Service with Service Cloud (SCV)

Vico Homes was established in 2005 and is one of the UK’s largest social housing providers, with over 32,000 homes…

Read more

Our partners