Consultancy & Support

Our talented consultancy teams are helping organisations across all sectors to deliver strategies and AWS architectures that support their short term objectives and long term business goals.

Consultancy & Support

Our talented consultancy teams are helping organisations across all sectors to deliver strategies and AWS architectures that support their short term objectives and long term business goals.

Transform, architect, deliver and support

We bring your business vision to life with a modern cloud based architecture using AWS services. Our highly skilled teams continue the journey through delivery and into support, backed up by years of experience and a standards based approach.

Enterprise Transformation

Solutions driven by business needs and outcomes

Our focus on business needs and outcomes drives our process and approach.  First we understand your aspirations for the business and review where you are today, then we define the journey that gets you to your goals.  There will be multiple pathways through this journey, each having different timelines and business cases.  We work with you to identify the most effective speed to value in line with wider business plans.

As the journey continues on, we maintain an overview of the approach and architecture, ensuring that new platforms, solutions and applications all work together to deliver successful outcomes.  Our in-depth knowledge and experience of the services and features of AWS and leading SaaS platforms, results in meaningful business results.

Engineered Solutions

Cloud solutions easy to build but easy to get wrong

While it can be easy to build a working prototype in the cloud, it is much harder to build a well architected, future-proof platform that  delivers immediate point-solution benefits, and a robust foundation for future change.

Our team are skilled in building such platforms, following well practised delivery patterns and approaches to make sure our solutions have assurance built-in.

This results in well architected platforms and systems that are secure, reliable, performant and affordable to run.  We aim to keep the designs simple so the platforms remain cost-effective to maintain in production, and continue to support future innovation.

Alscient - AWS and Salesforce It solutions

Managed Services & Support

Ongoing support, maintenance and assistance whenever required.

Once your services are delivered, they require ongoing monitoring and optimisation as well as proactive upgrades and maintenance updates. Cloud platform technologies have greatly reduced the overheads of maintenance but some elements of fine tuning are always required.  In an uncertain world it is important to make sure that security updates in particular are tested and introduced as soon as practically possible.  Added to this, the constant pace of change means that the underlying platforms never stop improving and the customer solutions built on top need to keep evolving to take advantage of new features.

Whether it’s a 24×7 mission critical service supporting millions of customers or billions of pounds in revenue, or a global system that is in constant use, our support and service teams are available when required. Following robust standards based processes and best practice, our service teams use the latest tools and approaches to maintain the service levels you expect.

Customer success stories

Delivering industry leading solutions for our customers

Improved customer experience with Amazon Connect

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Seamless integration with AWS transfer service

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Analytics deployment at speed

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Automated meter reads with Amazon Connect

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Complete Customer Service Contact Centre

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Conversational AI with Amazon Connect

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Omni Channel Customer Service with Service Cloud (SCV)

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Find out how Alscient can empower your organisation today

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