Case Studies

See how we’ve used the best technologies available to help our customers achieve success.

Insights

More on the latest technologies, solutions, trends and visions for the future

Omni Channel Customer Service with Service Cloud (SCV)

Vico Homes was established in 2005 and is one of the UK’s largest social housing providers, with over 32,000 homes…

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Improved customer experience with Amazon Connect

“The solution has resulted in a cost reduction from our original platform and is much easier to maintain.

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Omni Channel Customer Service with Service Cloud

“Alscient clearly understood our requirements and demonstrated great knowledge of Salesforce.

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Multi-Language Omni Channel with Service Cloud Voice

Hunkemöller, one of the largest lingerie brands and omni-channel retailers in Europe with over 900 stores…

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Intelligent call routing with Service Cloud Voice (SCV)

“We worked really well with Alscient. They were clearly knowledgeable about the solution and were very responsive to our asks.

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Integrated telephony with Service Cloud Voice (SCV)

Sofa Company is an online retailer of furniture. They pride themselves on providing a great customer service and as such…

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