Amazon Connect Contact Centres

We create seamless intelligent contract centres that deliver personalised experiences to drive higher customer satisfaction

Amazon Connect Contact Centres

We create seamless intelligent contract centres that deliver personalised experiences to drive higher customer satisfaction

Transforming your customer experience with Amazon Connect

We specialize in delivering innovative, high-value solutions that drive customer satisfaction. With over 14 years of experience and more than 50 successful Amazon Connect implementations, we deploy Generative Al and machine learning to transform your contact centre operations.

Increase Productivity

Personalised, proactive, relevant experiences drive better outcomes

By employing generative and predictive Al, we enable features such as automatic call summarization, agentless chat, and proactive knowledge article delivery. These enhancements improve responsiveness, reduce agent workload, and empower customers to resolve issues more efficiently, leading to increased satisfaction and loyalty.

Alscient were very flexible in their delivery approach and enabled us to switch across to the new platform in a seamless fashion. The solution was delivered on time and to budget. I wouldn’t hesitate in recommending them to other companies who need assistance in a telephony transformation project.

Scott Carr

Head of Digital Technology

Ninety One

"Your" Contact Centre

We provide unique, tailored solutions to meet your specific needs.

Our tailored approach ensures seamless integration with your existing systems, providing dynamic self-service options, intelligent call routing, and real-time insights to enhance efficiency and customer satisfaction.

Our delivery framework—Discovery, Deliver, and Support—is designed to align with your unique needs. In the Discovery phase, we match your specific requirements to Amazon Connect’s features, ensuring a perfect fit for your goals. We Deliver in sprints to provide rapid value, and our Support services ensure ongoing continual improvements and the introduction of new features as they become available.

Customer success stories

Intelligent call routing with Amazon Connect and Amazon Lex

Transforming your digital capability with an experienced team and proven approach

Partnering with industry leaders like Amazon Web Services and Salesforce, we adhere to the latest standards and best practices, including Agile, DevOps, and ITIL. Our certified, experienced consultants are dedicated to providing flexible, sustainable solutions that meet evolving demands.