Improved Call Handling With Amazon Connect

A new cloud-based solution to replace their aging telephony platform

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Conversational AI with Amazon Connect

Our client is a top five major utilities provider, who provide gas and electrical services to the domestic…

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Intelligent call routing with Amazon Connect and Amazon Lex

Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.

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Automated meter reads with Amazon Connect

“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…

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Improved customer experience with Amazon Connect

“The solution has resulted in a cost reduction from our original platform and is much easier to maintain.

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