Omni Channel Customer Service with Service Cloud Voice

Implementing Amazon Connect integrated to Salesforce through Service Cloud Voice for a Dutch parcel provider.

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Integrated CTI into CRM

We were very impressed by the low total cost of ownership of the Amazon Connect solution and the…

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Conversational AI with Amazon Connect

Our client is a top five major utilities provider, who provide gas and electrical services to the domestic…

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Intelligent call routing with Amazon Connect and Amazon Lex

Our client is a leading financial services company who provide advice and guidance to both consumers and businesses.

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Automated meter reads with Amazon Connect

“Alscient mobilised a team quickly to respond to our need to ensure our customers had the right channels available…

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Omni Channel Customer Service with Service Cloud (SCV)

Vico Homes was established in 2005 and is one of the UK’s largest social housing providers, with over 32,000 homes…

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