Historically contact centre solutions used by retail customers rely heavily on hierarchical IVR menu options which are difficult to navigate…

Retail customers are increasingly seeing their margins being shortened due to the increased costs of raw materials and the need to…

Strategic Partnership Last year Salesforce launched Service Cloud Voice which provides integrated telephony directly into…

We are excited to announce that we are exhibiting at the Call & Contact Centre Expo 2021, on 16th-17th November 2021 at the…

Exciting news from the Salesforce team here at Alscient this week, as we’ve hit publish on our first five (yes, five!) AppExchange listings.

What to expect after Windows 7 end of support? Did you know that from last week (14th January 2020) Microsoft stopped supporting…