Service Cloud Voice Global Rollout
Global rollout of Service Cloud Voice telephony platform tightly integrated into Salesforce
Intelligent call routing with Service Cloud Voice (SCV)
“We worked really well with Alscient. They were clearly knowledgeable about the solution and were very responsive to our asks.
Predictive analysis and data visualisation
Standard Wool is a long-established wool retailer working in a relatively low-tech and low-margin industry.
Multi-Language Intelligent Contact Centre with Service Cloud Voice (SCV) Bring Your Own Amazon (BYOA)
“Alscient fully understood our requirements and clearly demonstrated their deep knowledge of AWS and Salesforce.
Let the data do the bidding
Wool is bought at multi-day auctions with price variations. This complexity was sure to yield patterns, but how can we take advantage of them?
Standard Wool – Remote Desktop Service
Making a move to the cloud with a secure infrastructure solution. From their base in West Yorkshire and right through a Global operation,…
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