As the first phase of Awaab’s Law regulations coming into effect in October 2025 do you have the data, insights and solutions to comply? 

Alscient looks at how landlords can meet Phase 1 requirements whilst ensuring solutions are future proofed for subsequent phases. 

The Challenge 

Awaab’s Law, enshrined in the Social Housing (Regulation) Act 2023, mandates strict timeframes for social housing landlords to investigate and rectify damp and mould issues, compelling housing providers to overhaul how they manage property conditions and tenant complaints. Technology plays a crucial role in responding to this new landscape to ensure cases, inspections and remediation of issues can be logged, tracked and resolved within the mandated timescales. This regulatory shift emphasises responsiveness, transparency, and tenant well-being, pushing housing providers toward data-driven, proactive operations.  

The Strategic Solution for Compliance and Efficiency 

Housing organisations benefit from Alscient’s deep sector knowledge which has enabled us to create a data driven solution that allows property and customer data to come together to drive the right outcome for every resident when reporting hazards. 

Regulation-Aware System Design & future proofing 

We have already mapped the requirements of Awaab’s Law directly into the Salesforce platform, embedding regulatory triggers, escalation pathways, and audit trails to ensure legal compliance from day one. Our solution has been designed with future extensions of the regulation in mind. Additional hazards can be quickly and easily added, with any updates to SLAs and reporting requirements.  

Process Automation & Operational Efficiency  

Through our consulting and technical services, Alscient doesn’t just implement Salesforce, we can transform business processes, offer best practice, utilise additional tools to aid data capture and create operational efficiencies. For example, by integrating IoT data (e.g., humidity sensors) housing providers can proactively detect damp conditions before tenants even lodge complaints. We also advocate the use of Visual Remote Assistant to triage cases via video at the first point on contact, to ensure issues can be easily identified with photo & video capture forming part of the case. This not only aids operational efficiency, but it also pinpoints the exact issue & it’s severity allowing case handlers to make the right decisions on prioritisation. 

Conclusion

Whilst Awaab’s Law introduces new compliance burdens, it also creates an opportunity for housing providers to modernise operations. Housing providers can create a digital ecosystem that ensures regulatory compliance, operational efficiency, and, most importantly, safer, healthier homes for residents. 

To find out more about how we can help, please contact us.