Autonomous AI Agents for Smarter Customer Engagement
Autonomous AI Agents for Smarter Customer Engagement
Delivered with Salesforce Agentforce by Alscient
Customer-facing teams are under constant pressure to do more with less. Volumes are rising, customer expectations are higher than ever, and manual processes slow everything down.
Traditional automation helps — but it breaks down when judgement, reasoning, and action across multiple systems are required.
Autonomous AI agents change that.
You can deploy intelligent agents that reason over trusted data, take action across Salesforce and connected systems, and resolve tasks end-to-end — improving efficiency, experience, and outcomes without increasing headcount.
What Autonomous AI Agents Enable
Sales
- Faster lead qualification and enrichment
- Automated opportunity insights and next-best actions
- Reduced admin so sellers spend more time selling
Service
- Higher first-contact resolution
- Fewer hand-offs and escalations
- Faster, more consistent customer responses
Operations
- Automation of complex, multi-step internal processes
- Improved consistency, compliance, and accuracy
- Reduced manual workload across teams
Indicative Outcomes Customers Achieve
Organisations using autonomous AI agents typically see:
- 30–50% reduction in manual case handling
- Significant time savings per transaction or interaction
- Improved customer satisfaction through faster resolution
- Lower operational costs without sacrificing quality
Indicative outcomes based on Alscient delivery experience and early customer deployments.
Why Partner with Alscient
You work with a Salesforce partner whose teams are Agentforce-focused and AI-first by design.
Our consultants bring hands-on experience from delivering multiple Agentforce and AI solutions in real production environments, not just pilots or proofs of concept.
You benefit from:
- Salesforce-accredited consultants across core clouds
- Deep experience designing and delivering autonomous AI agents
- Proven approaches to trust, governance, and human-in-the-loop controls
- Integration expertise across Salesforce, AWS, and enterprise systems
This means you don’t just adopt Agentforce — you deploy autonomous AI agents that deliver measurable business benefits and outcomes.
What is Salesforce Agentforce?
Salesforce Agentforce is the platform that enables autonomous AI agents to reason over trusted enterprise data, take actions across Salesforce and integrated systems, and interact conversationally — all with enterprise-grade security and governance.
Extending Your Agentforce Capability
When required, autonomous AI agents can be extended using Salesforce Data Cloud and AWS to support real-time data, advanced AI models, and enterprise-scale integration.
Detailed capabilities are available on our Salesforce Data Cloud and AWS service pages.
Customer success stories
Delivering industry leading solutions for our customers
Ready to Get Started?
Whether you are exploring AI for the first time or moving from pilot to production, autonomous AI agents can help you operate faster, smarter, and at scale.
Let’s talk about how autonomous AI agents can deliver value for your organisation.
Common Use Cases
Autonomous customer service agents
AI sales development representatives (SDRs)
Case triage and resolution agents
Internal support and IT service agents
Order management and fulfilment agents
Our partners
