Integrated telephony with Service Cloud Voice (SCV)

Sofa Company is an online retailer of furniture. They pride themselves on providing a great customer service and as such…

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Predictive analysis and data visualisation

Standard Wool is a long-established wool retailer working in a relatively low-tech and low-margin industry.

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COVID-19 Remote Desktop Pilot

“From the start of our AWS journey Alscient have consistently provided a high level of service, from the initial…

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Telephony call analysis with Xdroid and Amazon Connect

“We can’t thank the guys at Alscient enough for the help and assistance they have provided to us through this engagement.

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Multi-Language Intelligent Contact Centre with Service Cloud Voice (SCV) Bring Your Own Amazon (BYOA)

“Alscient fully understood our requirements and clearly demonstrated their deep knowledge of AWS and Salesforce.

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Let the data do the bidding

Wool is bought at multi-day auctions with price variations. This complexity was sure to yield patterns, but how can we take advantage of them?

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