Alscient worked with our client to deliver a pilot which was ready and deployed within two weeks.
A series of Amazon Connect Contact Flows were developed which allowed the caller to ask for additional product information or to raise an issue relating to an existing product. As part of this orchestration, data dips were done in Salesforce to automatically locate the associated callers account and create a case which was categorised based on details captured within the IVR flow through the system.