Case Studies

See how we’ve used the best technologies available to help our customers achieve success.

Case Study

Integrated Telephony with Service Cloud Voice (SCV)

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Predictive Analysis and Data Visualisation

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Multi-Language Omni Channel with Service Cloud Voice

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Intelligent Call Routing with Service Cloud Voice (SCV)

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COVID-19 Remote Desktop Pilot

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Telephony Call Analysis with Xdroid and Amazon Connect

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Multi-Language Intelligent Contact Centre with Service Cloud Voice (SCV) Bring Your Own Amazon (BYOA)

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Simplified telephony integration with Service Cloud Voice

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Local Government – Development Environment

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Brooke – Global Desktop

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Complete Customer Service Contact Centre

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Supporting a Retail Customer Contact Centre

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Amazon Connect for Service Centre

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Salesforce Lightning Experience Transition

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Analytics Deployment at Speed

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Deal Direct – Amazon Connect

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Digital Transformation using Salesforce

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Let the data do the bidding

Case Study

Business Intelligence for Health Services

Case Study

Voice 21

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