Alscient worked with Voice 21’s key stakeholders and subject matter experts to get under the skin of the business objectives. The complex and unique stages of the new process were mapped and overlayed onto the existing process and Salesforce design.
Alscient also implemented the Salesforce Nonprofit Success Pack which includes engagement and activity planning features.
By working with and extending the existing design and utilising Salesforce’s Nonprofit Success pack, the costs associated with an entirely new implementation were avoided.
With a number of Salesforce Certified Nonprofit Cloud Consultants, including consultants with charity backgrounds, Alscient understands the challenges and complexity associated with the not for profit sector.
Alscient were able to deliver a solution that accurately reflects Voice 21’s new processes within tight deadlines.
By implementing the Salesforce Nonprofit Success Pack, Alscient can help organisations track and improve engagement levels with key stakeholders and give them the tools and skills to set up and execute their own customised engagement programmes.