Having made the strategic choice to use Salesforce for their business several years ago, Alscient worked with the client to continuously improve their implementation of Salesforce, taking advantage of best practices and adopting a “clicks before code” approach. As Salesforce have switched focus to the Lightning User Experience over more recent releases, the client needs to continue to be able to utilise the updated features and optimised user interface provided by Lightning whilst maintaining continuity of their customer services and operations. Transitioning to Lightning from both technical and business viewpoints with minimal disruption was key to success.
Salesforce Lightning Experience Transition
Migrating a Service Cloud implementation from Classic to Lighting with minimal user disruption.
Global Publishing Business
A global publishing business with heritage stretching back over 200 years, responsible for some of the world’s most popular titles.