We proposed an Amazon Connect solution deployed using our bespoke ‘Amazon Connect Quick Start’ offer.
Our Amazon Connect delivery provided Deal Direct with:
• Intelligent IVR call routing that is easily configurable ensuring adaptability to changing demands
• An improved customer journey with intelligent IVR navigation
• Voicemail and Call Recording functionality
• Separate security profiles restricting access to Amazon Connect functionality
• Intuitive graphical contact flow builder
• Improved reporting
• High quality audio
• The ability to make changes in minutes
Deal Direct pride themselves on providing a great service to both their employees and customers. The intuitive Amazon Connect solution provides their staff with remote working capabilities to balance their time between the office and home working. The solution also provides for a great customer experience with optimal call routing.
This innovate solution has future proofed their support function and provides a great trade off between personal engagement and automated call flows taking advantage of the latest developments in VOIP telephony.
Our Amazon Connect implementation has resulted in:
– Improved customer experience with intelligent call routing
– Improvements in KPI performance and management reporting
– Telephony cost reduction
– The ability to scale, adapt and update real time to meet changing business demands