Call & Contact Centre Expo Resources

Download our latest resources to find out more about Salesforce Service Cloud and Amazon Connect

Salesforce Enters CCaSS Market with Service Cloud Voice

With the industry scrambling to figure out how to provision service departments with appropriate tools for managing cross-channel and omnichannel interactions, Service Cloud Voice takes advantage of the Amazon Connect platform to embed telephony into Salesforce Service Cloud.

Download Salesforce enters CCaaS market with Service Cloud Voice Whitepaper PDF

IQPC – State of the Voice Channel

Streamline your customer service experience over the phone, from anywhere. Read the report to see how tools like on-call AI can help.

Download State of the Voice Channel Whitepaper PDF

IDC Infobrief and Blog – Customer Service to Meet Customer Expectations

How to reimagine your customer service to meet changing customer expectations.

Download How to Reimagine Your Customer Service to Meet the Changing Customer Expectations eBook

Service Cloud Voice Data Sheet

An overview of Service Cloud Voice, including key benefits, features and pricing. Covers all versions of Service Cloud Voice, including Amazon Connect and BYOT.

Service Cloud VoiceService Cloud Voice with Amazon Connect

Salesforce Service Cloud Voice

Jason Douglas, Principal Solutions Architect at Amazon Web Services, provides an overview of Salesforce Service Cloud Voice and Amazon Connect.

Salesforce Service Cloud Voice and Amazon Connect Overview

Salesforce Service Cloud Voice uses intelligent telephony to increase agent productivity and better serve customers, from anywhere.

Amazon Connect Customer Service Experience: The Art of the Possible

Watch how Amazon Connect with AI-powered automation and an ecosystem of AWS partner solutions can delight your customers by delivering the next generation of customer service experiences today.