Amazon Connect
Amazon Connect is a cloud based, omni-channel contact centre solution that seamlessly integrates with other Amazon Web Services technologies and other applications (where required) to deliver a single, common platform experience for your employees and customers. It provides a comprehensive and efficient contact centre experience.
Core Build Amazon Connect– Quick Start Offer
We will start with a free of charge discovery exercise, including a half day workshop.
To get you up and running quickly, Alscient can deliver Amazon Connect within 2 weeks for £5,000.
We will deliver the following components:
Technology
Amazon Connect
Partner
Amazon
Description
Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact centre technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
The benefits:
• Painless, simple installation for those with an immediate need
• The ability to stand up a contingent low cost overflow contact channel quickly for those seeing increased call volumes
• A springboard to a fully featured best of breed contact centre solution
• An entirely cloud based solution increasing workforce flexibility
Plug and Play Supplementary Services to extend the Core Build to meet your specific needs and drive excellence in Customer Service
Amazon Connect also offers additional add-on functionality to customise and enhance the customer experience and deliver improved business outcomes. These complementary solutions include the ability to provision a virtual desktop, support robotic process automation and push call records to a data warehouse.
Amazon Lex
Partner: Amazon
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Powered by the same deep learning technologies as Amazon Alexa.
AWS Lambda
Partner: Amazon
Now offering a 24/7 contact centre service is easy. Amazon Connect never sleeps. It’s always on and always ready to help. And because it only ever uses the information available, it never goes off script.
Amazon Transcribe
Partner: Amazon
Amazon Connect not only focuses on what customers say. With advanced speech recognition and sentiment analysis, it picks up on intonation too. With an in-built ability to understand a host of international languages, where the customer is calling from is never a barrier either.
Amazon Translate
Partner: Amazon
Amazon Connect can constantly update your systems. So your data is always up to date. Run audits and reports whenever you need. In real time and on-demand.
Amazon Comprehend
Partner: Amazon
Amazon Connect responds to call volumes in a way no other system can. Completely flexible, you can scale up at peak times to reduce waiting times and scale back during quieter times. Remember, you only pay for what you use.
Amazon API Gateway
Partner: Amazon
Used to stream call transcripts back into Salesforce.
Amazon S3
Partner: Amazon
Used to securely store the call recordings.
Amazon WorkSpaces
Partner: Amazon
Provides a cloud hosted desktop environment.
Amazon Sagemaker
Partner: Amazon
Provides Machine Learning functionality.
Amazon Redshift
Partner: Amazon
Provides a cloud hosted data warehouse solution.
Integration
Partner: Alscient
Alscient can connect your Amazon Connect deployment to your line of business applications, such as your CRM solution.