Amazon Connect is a self-serve, on-demand, cloud-based contact centre service. Using Amazon’s Lex AI voice recognition, the brains behind Alexa, it makes it easy for organisations of any size to deliver a better experience at lower cost.
Get ready because this will change everything.
Delivered by Alscient but powered by AWS cloud infrastructure connected to Salesforce, this intuitive conversation bot helps customers find the information and support they need. Quickly, securely and autonomously.
So no more waiting on hold. No more transferring from team to team. And no more frustrated customers.
The future of customer contact
Amazon Connect harnesses the power of AI automation and integrates applications such as Salesforce. With responsive voice recognition it listens, responds and instantly accesses the relevant data to deliver a great experience. Increasing customer loyalty, retention and satisfaction. All in a way that’s incredibly efficient too.