Amazon WorkSpaces for Salesforce – Quickstart

We provide amazing Amazon WorkSpaces for Salesforce

We have been an Amazon AWS partner for over 10 years and alongside our experience of delivering Salesforce solutions for the same period, we are perfectly placed for delivering Amazon WorkSpaces solutions for Salesforce.

We can deliver state of the art, cloud based Desktop-as-a-Service (DaaS) solutions that support your Salesforce team to deliver outstanding, secure, highly available customer experiences while at the same time reducing costs.

Our expert, certified team of consultants can deliver complex solutions that include full Salesforce integration as well as integrations to any platform, AI and ML solutions, cloud contact centre solutions, natural language automation, workforce management, 24×7 ITIL based dedicated helpdesks, cloud migration strategies and support plus much, much more.

Our low-risk, high-value solution of an Amazon WorkSpaces Quickstart for Salesforce provides the perfect opportunity for you to prove the value of these technologies, quickly and efficiently. Experience the power and synergy of two leading cloud based platforms for yourself and take a further step towards the cloud.

We can get you up and running on a secure, flexible and agile, cloud based secure desktop that supports remote working within two weeks.

partner
network

Advanced

Consulting Partner


What’s involved?

We start by working with you to understand your business need, your current environment and how an Amazon WorkSpaces solution could benefit your business.

We then prepare a proposal to design, build and develop a solution. Once you are happy with the proposal we will then deliver a platform for you to use, along with support from us.

We provide 4 weeks of support for you and after that time you are able to extend the support or request assistance to further develop and exploit your new cloud based Desktop as a Service platform.

What do I get?

Apart from the experience and knowledge of a large team of consultants who have delivered solutions for customers across all sectors, you will receive the following.

  • A state of the art, future proof Amazon WorkSpaces platform.
  • An Amazon WorkSpaces test environment for future development and use.
  • Provisioning of your Salesforce environment in a secure manner.
  • Training to support and maintain your Amazon WorkSpaces environment.
  • Implementation and test support including support for service transition.
  • Access to an ITIL based, ISO 20000 compliant support desk.
  • Ongoing access to a large team of experienced cloud consultants.

To find out more, please contact us on 0113 8000 200, fill out our contact form or email us at info@alscient.com

Next Steps

Introduction to Amazon WorkSpaces

What are the benefits?

  • Pay-as-you-use pricing model
  • Make changes in minutes, without downtime
  • Provision desktops when needed, for example training or peak periods
  • Simple and easy to scale
  • Flexible and agile
  • Simplified desktop delivery
  • Huge savings possible
  • Secure desktop environments
  • Centrally managed desktop estate
  • Fast, responsive desktops available anywhere from any supported device
  • 24×7 support and assistance
  • Access to a comprehensive team of consultants with extensive experience

What else can I do?

Once your Amazon WorkSpaces platform for Salesforce is delivered, you are now in a position to exploit its potential. You can add other applications and services that your users need or implement additional, complementary technologies. Here are some examples to consider.

Technology: Amazon Lex

Partner: Amazon

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Powered by the same deep learning technologies as Amazon Alexa. Amazon Lex is a service for building conversational interfaces using voice and text.

Technology: AWS Lambda

Partner: Amazon

Allows you to run code without provisioning or managing server. This is used as the primary mechanism for performing data dips into supporting systems.

Technology: Amazon Transcribe

Partner: Amazon

Makes it easy for developers to add speech-to-text capability to their applications. Can be used to convert the call recording into text.

Technology: Amazon Translate

Partner: Amazon

A neural machine translation service that delivers fast, high-quality, and affordable language translation. Can be used to translate call recordings into other languages.

Technology: Amazon Comprehend

Partner: Amazon

A natural language processing (NLP) service that uses machine learning to find insights and relationships in text
Can be used to perform a sentiment analysis against call recordings and
to understand the basis of a conversation which can in turn be used to drive the next best action.

Technology: Amazon API Gateway

Partner: Amazon

A fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. Can be used to stream
call transcripts back into Salesforce.

Technology: Amazon S3

Partner: Amazon

An object storage service that offers industry-leading scalability, data availability, security, and performance. Can be used to securely store call recordings.

Technology: Amazon Connect

Partner: Amazon

An easy to use omnichannel cloud contact centre that helps companies provide superior customer service at a lower cost.

Technology: Amazon SageMaker

Partner: Amazon

A fully managed service that provides every developer and data scientist with the ability to build, train, and deploy machine learning (ML) models quickly.

Technology: Amazon Redshift

Partner: Amazon

Makes it simple and cost effective to run high performance queries on petabytes of structured data so that you can build powerful reports and dashboards.

Technology: Amazon Personalize

Partner: Amazon

A machine learning service that makes it relatively easy to create individualized recommendations for customers. This can drive personalised journeys and best next actions.

Technology: Salesforce

Partner: Salesforce

Salesforce is the market leading CRM and Service solution and can be easily configured to drive customer satisfaction across your business.

Case Studies

Typical examples of end user computer solutions Alscient have delivered within the last two years are highlighted below