Amazon Connect for Salesforce – Quickstart

We provide amazing Amazon Connect contact solutions for Salesforce

We have been an Amazon AWS partner for over 10 years and alongside our experience of delivering Salesforce solutions for the same period, we are perfectly placed to deliver Amazon Connect contact solutions for Salesforce.

We can deliver state of the art contact centre solutions that help your Salesforce team to deliver outstanding customer experiences, improve customer satisfaction and increase revenue while at the same time reducing costs.

Our expert, certified team of consultants can deliver complex solutions that include full Salesforce integration as well as integrations to any platform, AI and ML solutions, secure desktops including remote working solutions, natural language automation, workforce management, 24×7 ITIL based dedicated helpdesks, cloud migration strategies and support plus much, much more.

Our low-risk, high-value solution of an Amazon Connect Quickstart for Salesforce provides the perfect opportunity for you to prove the value of these technologies, quickly and efficiently. Experience the power and synergy of two leading cloud based platforms for yourself and take a further step towards the cloud.

We can get you up and running on a future-proof Amazon Connect cloud base contact centre within two weeks.

partner
network

Advanced

Consulting Partner

  • End User Computing
  • AWS Public Sector Partner
  • AWS Solution Provider Program
  • Amazon Connect

What’s involved?

We start by working with you to understand your business needs, your current environment and how an Amazon Connect contact centre could benefit your business.

We then prepare a proposal to design, build and develop a solution. Once you are happy with the proposal we will then deliver a solution for you to use, along with support from us.

We provide 4 weeks of support for you and after that time you are able to extend support or request assistance to further develop and exploit your new cloud based contact centre.

What do I get?

Apart from the experience and knowledge of a large team of consultants who have delivered solutions for customers across all sectors, you will receive the following.

  • A state of the art, future proof Amazon Connect contact centre.
  • An Amazon Connect contact centre test environment for future development and use.
  • An integration to your Salesforce environment.
  • Training to integrate Amazon Connect to Salesforce.
  • Training for the product.
  • Implementation and test support including support for service transition.
  • Access to an ITIL based, ISO 20000 compliant support desk.
  • Ongoing access to a large team of experienced cloud consultants.

To find out more, please contact us on 0113 8000 200, fill out our contact form or email us at info@alscient.com

Next Steps

1
Discovery Workshop
2
Proposal
3
Build
4
Train
5
Test
6
Implement
7
Support

What is Amazon Connect?

What are the benefits?

  • Omni-channel cloud contact centre
  • Pay-as-you-use pricing model
  • Make changes in minutes, not months
  • Implement change without downtime
  • Simple and easy to scale
  • Flexible and agile
  • Huge savings possible
  • Out-of-the-box intelligence
  • Automated interactions
  • 24×7 support and assistance
  • Access to a comprehensive team of consultants with extensive experience
  • Future-proof cloud contact centre
    platform

What else can I do?

Once your Amazon Connect contact centre for Salesforce is delivered, you are now in a position to exploit its potential. Here are some technologies and ideas that can be integrated and built upon.

Technology: Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Powered by the same deep learning technologies as Amazon Alexa. Amazon Lex is a service for building conversational interfaces using voice and text.

Technology: AWS Lambda

Allows you to run code without provisioning or managing server. This is used as the primary mechanism for performing data dips into supporting systems.

Technology: Amazon Transcribe

Makes it easy for developers to add speech-to-text capability to their applications. Can be used to convert the call recording into text.

Technology: Amazon Translate

A neural machine translation service that delivers fast, high-quality, and affordable language translation. Can be used to translate call recordings into other languages.

Technology: Amazon Comprehend

A natural language processing (NLP) service that uses machine learning to find insights and relationships in text
Can be used to perform a sentiment analysis against call recordings and
to understand the basis of a conversation which can in turn be used to drive the next best action.

Technology: Amazon API Gateway

A fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. Can be used to stream
call transcripts back into Salesforce.

Technology: Amazon S3

An object storage service that offers industry-leading scalability, data availability, security, and performance. Can be used to securely store call recordings.

Technology: Amazon WorkSpaces

A managed, secure Desktop-as-a-Service (DaaS) solution. Helps you eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy. Can provide secure Salesforce based desktops including support for remote working.

Technology: Amazon SageMaker

A fully managed service that provides every developer and data scientist with the ability to build, train, and deploy machine learning (ML) models quickly.

Technology: Amazon Redshift

Makes it simple and cost effective to run high performance queries on petabytes of structured data so that you can build powerful reports and dashboards.

Technology: Amazon Personalize

A machine learning service that makes it relatively easy to create individualized recommendations for customers. This can drive personalised journeys and best next actions.

Technology: Salesforce

Salesforce is the market leading CRM and Service solution and can be easily configured to drive customer satisfaction across your business.

Case Studies

Typical examples of end user computer solutions Alscient have delivered within the last two years are highlighted below