Call & Contact Centre Expo  |  11.11.21

Salesforce Enters CCaSS Market with Service Cloud Voice

In: Call & Contact Centre Expo,

With the industry scrambling to figure out how to provision service departments with appropriate tools for managing cross-channel and omnichannel interactions, Service Cloud Voice takes advantage of the Amazon Connect platform to embed telephony into Salesforce Service Cloud.

Download Salesforce enters CCaaS market with Service Cloud Voice Whitepaper PDF

Case Studies

See how we’ve used the best technologies available to help our customers achieve success.

Primary ICT Support

Information Technology (IT First Line Support)

Leading Manufacturer of Consumer Goods

Service (Product Support)

Standard Wool – Remote Desktop Service

Making a move to the cloud with a secure infrastructure solution.

Voice 21

Voice 21 – Project Case Study

Business Intelligence for Health Services

Providing secure reports to public and private audiences

Let the data do the bidding

Wool is bought at multi-day auctions with price variations. This complexity was sure to yield patterns, but how can we take advantage of them?

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